I answer all questions via our state of the art help deskl, and at my discretion use chats or phone calls to answer questions. Most everything can be dealt with by email. Members of my coaching program get priority for phone calls, video analysis, and more in depth contact.
Due to excess volume of phone calls I have had to remove the phone number for pre-sale questions. I am sorry for any inconvenience. I have found our FAQ system to be a very easy way to get all questions answered.
Comments
7 comments
My son placed his order over 2 weeks ago and has not received it!! This is unacceptable.
Name: Joseph Felix
Address: 138 Patrick Road
Tewksbury, MA 01876
Cell: 978-798-4037
If I do not receive an email or and update on my order by close of business tomorrow, I will be contacting the better business bureau and putting my own video of the service I have received on Facebook and UTUBE. This is my 3rd request for information on my order. I have been in "Customer Que" for over a week. Please email my update to melissafelix01@yahoo.com immediately.
Sincerely,
Melissa Felix
Melissa and Joe... the only ticket we have from you is from 3 hours ago... If you ordered online the download is presented immediately, AND sent to your email (check spam).
However, if you need a new download or password it will be given to your ticket very soon... (it was submitted by you 3 hours ago).
Thanks and sorry for any confusion.
Again.. this is the only ticket we have from you (see below)... Every ticket is answered in under 12 hours, and usually much quicker.
Joe Mar-18 • about 3 hours ago
New ticket #2010
i got a couple of questions ,where are the actual workouts that will help you once you read the manual, and i enter the username and password but it doesn;t let me get to the next chapter in the manual please help
Any questions will be answered by clicking "Ask Us" and opening a ticket.
please,I did not receive my download and i need it very urgently or atleast five me a refund
Have you opened a ticket in the support desk? This is just a forum; to get a personal answer you need to open a ticket.
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